FAQs

Shipping

Does Fluidmaster refund my shipping cost for returning a product?

Fluidmaster is not responsible for any shipping costs to the customer for products returned

Should I get shipping insurance when returning my products?

Fluidmaster recommends getting shipping insurance when returning products. Fluidmaster will not give any refund for products that are returned and damaged.

Can I change my shipping options after I have ordered and paid for my product?

No, once the order has been placed and the shipping terms are selected the order is set.

Returns

Do I get 100% of my refund back?

Once you have been approved for a refund, the refund will be 100% of original purchase price including original shipping costs. Fluidmaster does not pay for any shipping costs associated with returning products to Fluidmaster.

Where do I ship my returns to?

Once approved for a product return, all returns must be shipped to Fluidmaster, Inc 30800 Rancho Viejo Rd San Juan Capistrano, CA 92675

How do I return a product?

To return a product you must call or email Fluidmaster Consumer / Technical Services to get authorization first. Fluidmaster Consumer / Technical Services can be reached at techsupport@fluidmaster.com or call toll free 800-631-2011ext. (2).

Return products must be unused and returned to Fluidmaster be within the return period window.

Can I change the order after I submitted it through my account page?

Once the order is placed the terms and conditions are set, if you feel you made a mistake or need an immediate change contact Consumer / Technical Services at 800-631-2011 ext. (2) or email techsupport@fluidmaster.com

Need help troubleshooting?

Not sure what size toilet you have?

Refer to Fluidmaster's helpful 2 inch vs. 3 inch size guide

Questions about Accessibility?

Refer to our accessibility statement for Fluidmaster Accessibility details and info.